Bachelor of Science in Computer Science

Catholic University College of Ghana

Relevant Coursework: Data Structures and Algorithms, Critical Thinking, Database Management Systems, Statistical Analysis, Object Oriented Programming, Data Science and Machine Learning.

Data Analyst

AFFINITY AFRICA

• - Engineered an automated Python and SQL ETL pipeline that ingested, cleaned, and unified multi-source customer support data into a structured PostgreSQL database, cutting manual data prep time by 80% and enabling reliable analytics and automated reporting across teams.
• - Designed and automated interactive Metabase dashboards and alerts that accelerated the identification of core customer needs by 60%, leading to more effective marketing, and reduced operational costs by 75% by proactively identifying and resolving bottlenecks in business operations.
• - Contributed to a cross-functional initiative to understand customer savings behaviours by designing key data reports, conducting field surveys with 100+ customers, and analysing patterns and barriers; providing insights to inform targeted interventions to boost customer engagement.

Data Analyst

EXPAAT

• - Utilized Python and SQL to analyse and interpret 10,000+ customer records, delivering actionable insights that informed 2 key business decisions, and improved operational efficiency by 15%.
• - Built interactive dashboards in Power BI to track key performance metrics, providing cross-functional teams with timely insights for decision-making.
• - Partnered with 5 cross-functional teams, leveraging Python, SQL, and Excel to identify data-driven solutions that increased process efficiency by 20% and streamlined business operations.

Research Personnel

UNIVERSITY OF GHANA MEDICAL CENTER

• - Conducted surveys and collected data from over 500 patients using Google Forms and Microsoft Excel. This initiative resulted in a 25% reduction in patient wait times and a 30% increase in patient satisfaction scores.
• - Utilized Microsoft Excel to process and visually present datasets of over 1,000 records, leading to a substantial 30% enhancement in data accuracy. This precision not only improved data reliability but also streamlined decision-making processes, which resulted in a 15% improvement in operational efficiency.
• - Conducted literature reviews, analyzed research articles, and summarized key findings to guide research studies.
• - Coordinated AIDET training programs aimed at enhancing communication and fostering a more patient-centered approach within the organization, which led to a 25% improvement in good staff-patient interactions and a 30% rise in patient satisfaction scores. These initiatives also contributed to a 15% decrease in complaints and a 10% improvement in overall healthcare quality metrics.
• - Actively participated in cross-functional collaborations with the Thyroid Ghana Foundation and medical staff to organize awareness campaigns and health screenings, reaching over 1,000 community members.

English

Native proficiency